Care Instructions Policy
RETURN & REFUND POLICY: updated: December 2025
GUIDANCE ON JEWELLERY WEAR, STORAGE, MAINTENANCE & CAUTIONS
At Aura Adorns, we want to ensure our customers receive clear, accurate, and accessible instructions to care for their jewellery - reducing avoidable damage, improving product longevity, and supporting consistent customer experience across all touchpoints.
1. MATERIAL - SPECIFIC CARE GUIDANCE
| Material / Finish | Daily Wear | Storage | Notes & Warnings | |
|---|---|---|---|---|
| 925 Sterling Silver | Remove before showering, swimming, gym; avoid lotions, perfumes, sulphur (hot springs). | Store dry, individually, in anti-tarnish pouch; avoid bathrooms/high humidity. | Tarnish is natural; regular polishing restores shine. | |
| Solid Gold (9k–22k) | Avoid chlorine (pools/spa), harsh chemicals, impact. White gold often has rhodium plating—wear can dull over time. | Separate pouch/box to avoid scratches. | White gold may need periodic rhodium replating (6–18 months, depending on wear). | |
| Gold Vermeil (Gold over Sterling Silver) | More delicate than solid gold; avoid water, sweat, perfumes, lotions; remove before exercise. | Store air‑tight; keep away from humidity and friction. | Plating wears with friction/chemicals; normal patina expected. | |
| Gold Plated (over base metal or silver) | Very sensitive to abrasion/chemicals; remove before water, sweat, fragrances. | Individual pouches; avoid stacking to reduce rubbing. | Wear lifespan depends on handling; re‑plating may be needed. | |
| Rhodium-Plated (usually white gold/silver) | Avoid lotions, perfumes, chemicals; remove for swimming. | Pouch/box; low humidity. | Rhodium layer is thin and will wear; periodic re‑plating recommended. | |
| Platinum | Durable but can scratch; avoid chlorine and harsh chemicals. | Separate storage to prevent scuffs. | Develops patina; professional polish restores bright finish. | |
| Diamonds | Avoid hard knocks; check prongs routinely; remove during heavy activity. | Box/pouch to avoid scratching other items. | Hard but brittle at edges; prong checks reduce stone loss. | |
| Sapphires & Rubies | Avoid impact; remove for sports. | Separate storage. | Generally robust; beware chips on edges. | |
| Emeralds (often oiled/treated) | Remove for water, chemicals, heat; avoid ultrasonic. | Separate, padded storage. | Treatments can be damaged by heat/solvents. | |
| Opals, Pearls, Turquoise, Malachite (soft/porous/organic) | Keep away from water, sweat, perfumes, cosmetics; remove before shower/swim; avoid heat and dry air for opals; avoid ultrasonic. | Store flat, padded; pearls need breathable pouch; avoid sealed plastic for extended periods. | Very delicate; restring pearl necklaces every 12–24 months with knots. | |
| Moissanite / Lab-Grown Stones | Similar to diamonds; avoid impact, harsh chemicals. | Separate storage. | Treat as per setting metal care. | |
| Leather Cord / Fabric Components | Avoid water, sweat, perfumes. | Dry, cool storage. |
CONTACT US
If you have any questions or concerns, you may contact us at:
Aura Adorns
Email: info@auraadorns.com.au
Website: www.auraadorns.com.au